QualityPro Certification

What Is QualityPro?

QualityPro is an industry program designed to increase professionalism of the industry through self-regulation; stimulate consumer demand through increased confidence and a higher public perception of industry professionalism; create common sense, quality industry standards; and provide marketing opportunities to participating companies by recognizing commitment to excellence and higher performance standards. This is a company, not individual, designation.

Reserved as an exclusive NPMA member benefit, this corporate program is designed to separate QualityPro companies from the competition and increase the overall professionalism of the industry. As QualityPro members inform consumers about QualityPro, through the marketing tools provided, you will increase your business. In addition, this program will encourage QualityPro companies to hire smartly, train correctly, and upgrade professionalism through the training and education of service technicians and sales personnel.

QualityPro companies are environmentally responsible, and committed to providing consumers with the highest possible service. Built around the four key principles of Business Operations, Consumer Relations, Environmental Stewardship, and Technician Training, the QualityPro certification is designed to be feasible and affordable for every company in the pest management industry.

Operators of all sizes from around the country have been involved in the program since its inception, assuring you of the highest quality program.

 

Why Do You Need QualityPro?

The pest management industry needs to raise the bar for quality. Consumers are unsure how to choose a pest management professional. QualityPro makes it easier to select companies by more clearly identifying pest management companies that excel.

As a result of these pressures on the industry to stimulate growth in the marketplace, a broad range of industry stakeholders called upon NPMA to organize a program designed to recognize professionalism in the industry. The group asked NPMA to develop a "Good Housekeeping" seal of approval for the pest management industry.

NPMA set out to determine the feasibility of a QualityPro program, or Good Housekeeping Seal-type program, and determine whether this type of program would make a difference to consumers, regulators, and the media. Research included discussions with the U.S. Environmental Protection Agency, state pesticide officials, and national media. NPMA also conducted focus groups to discover how consumers would view this program.

Research findings were overwhelmingly positive. Most importantly, in the focus groups, consumers replied positively to this type of program. When asked, "Imagine this national organization that we've been talking about would offer something similar to a Good Housekeeping Seal of Approval for their members." Comments included:

1. "That [seal] would tell me the company knows what it is doing."
2. "A Good Housekeeping seal would raise the bar for pest control operators."
3. "It means the company is more qualified and had to meet additional requirements."
4. "The company cares enough about doing a good job that they will go the extra mile."

The research results provided a validation of the opportunity to influence the attitudes of consumers, the media, and regulators with regard to the pest management industry.

Improving the Industry

Quality Pro is the mark of excellence, bestowed upon a select few companies by the National Pest Management Association, which demonstrate a commitment to excellence that exceeds industry standards.

Becoming a Quality Pro company means that Western Pest Control has taken extraordinary steps to ensure that customers can rely on our services.  From running criminal background checks on all of our employees to using environmentally sound integrated pest management practices, Quality Pro companies are committed to providing customers with the highest possible services.

What are the Quality Pro Standards?

• We conduct criminal background checks on every employee as well as maintain a drug-free work-place policy, assuring you peace of mind.
• We exceed QualityPro and state mandated minimum liability insurance policy requirements of $50,000 with $2,000,000 worth of coverage.
• We conduct motor vehicle records checks on every employee, assuring safe driving practices in your neighborhood.
• We exceed QualityPro company service vehicle standards, assuring a safe, clean, and easily identifiable vehicle in your neighborhood.
• All of our technicians and sales employees undergo more than 60 hours of annual continuing education assuring you the safest most advanced IPM prescriptive treatment methods available.
• We meet QualityPro standard uniform policy with uniforms worn by all of our employees, assuring you of our identity.
• We provide a Termite Wood Damage Warranty with our Term-A-Pest Service Agreement that exceeds QualityPro requirements, assuring protection for your largest investment, your home.
• We exceed QualityPro standards of advertising, which assures you superior business practices.
• We exceed QualityPro customer communications policy with our Corporate Customer Care Center, assuring you a courteous and prompt response, every time!
• We agree to audits ensuring adherence to QualityPro certification requirements.

Learn more at the Quality Pro web site >