What makes Western Pest Control different from other pest control companies?

A: We stand out because:

•  24+ years of local experience
•  97% customer retention rate
•  5-star rating with 2,369+ reviews
•  Green Pro and Quality Pro Certified
•  Termidor Accredited
•  BBB Accredited
•  5-hour response time guarantee
•  Local, family-owned business
•  Certified and trained technicians
• “We Are Here For Good” 

Are your products safe for my family and pets?
Yes. We are Green Pro Certified and use environmentally friendly pest control solutions. Our products are carefully selected to be effective against pests while being kind to your family, pets, and the environment.

“All of the technicians who have come to service our home have been professional, polite, and friendly. They take time to answer questions and address concerns such as pet safety and organic gardening.” — Linda

How long does it take to get rid of pests?
It depends on the pest and situation. Our professionals inspect, recommend solutions, and guide you for long-term prevention.

“I was impressed with how quickly they addressed my spider problem. The technician explained everything clearly and within a couple of days, the spiders were gone.” — Jessica

Do you have to use chemicals to get rid of pests?
Not always. We use Integrated Pest Management (IPM), prioritizing non-chemical methods and only using pesticides as needed.

What products do you use?
A range of EPA-approved products, selected for your specific pest issue.

Are you licensed, bonded, and insured?
Yes, for your peace of mind.

Do you provide free estimates?
Yes, we offer free inspections and our Pest Professional will put a plan into place that will best fit your needs for you and your property. 

Why don’t you use power sprayers anymore?
We use more precise, modern tools for safety and effectiveness.

Is pest control safe during wet weather?
Yes. Some products work even better with moisture.

Can you service my home in the rain?
Yes! Many products are moisture-activated and work better in wet weather. If the rain is too heavy, we’ll notify you and offer to reschedule.

“They did a very thorough job and have a pest-free guarantee which is nice. They also came during the time they said they would, which I liked.” — Melanie

What if I need to reschedule my appointment?
Just call or text us—whether for weather, illness, or convenience, we’ll work with you.

What if my technician is sick or unavailable?
We’ll notify you and reschedule as soon as possible.

What if access to my property is blocked (locked gate, pets, etc.)?
We’ll contact you to reschedule for a time when access is available.

“Excellent, fast service! I had a bug problem that came out of nowhere and immediately contacted Western Pest. They were able to come out the same day and take care of the problem, and it was resolved quickly! They are reliable, professional, and extremely friendly. The price was reasonable as well. I will definitely call them again when I have an issue.” — Sarah

Can I skip this month’s service?
We recommend regular service to maintain your pest barrier. Skipping can allow pests to re-establish.

Why was I billed but no service was performed that day?
Billing is independent of service dates. Monthly autopayments are processed on your chosen date (1st or 15th).

How do I update my payment method?
Contact us by phone or text to update your card or payment info. You can also access your customer portal via My Account located at the top right of our website.

What if I have a past due balance?
We’ll reach out to help you resolve it. Flexible solutions are available if you’re experiencing hardship.

Are there late fees?
A late fee of 5% per month may be charged after 30 days of non-payment.

What happens during the first visit?

• Conduct a thorough inspection of your property
• Identify current and potential pest issues
• Put a plan into place that will best fit your needs for you and your property
• Perform initial treatment
• Provide recommendations for pest prevention

What is included in the HomeGuard plan?
HomeGuard is our bi-monthly (every two months) plan. You get reminders before each visit and unlimited warranty visits between scheduled services at no extra cost.

“We have used three different pest control companies over the years and by far Western Pest has provided the best service out of the three. All of the technicians who have come to service our home have been professional, polite, and friendly. They are also quick to respond to any pest issues that arise. It’s getting harder and harder to find companies that provide excellent customer service and quality work. Western Pest does, and at a reasonable price. We won’t be switching companies again.” — Linda

What pests do you cover?
We target the most common Utah pests: ants, cockroaches, spiders, wasps, rodents, termites, bed bugs, mosquitoes, gophers, grubs, and more.

Do you offer one-time services?
In rare cases. We want to provide the best experience for our customers and have found that ongoing service is recommended for best results.

Is your service guaranteed?
Yes. If pests return between visits, we’ll come back at no extra charge.

“We have had Western Pest Services’ annual contracts for years. We live on more than an acre of woods and open land. The office staff and technicians are responsive, effective, professional, courteous, and respectful. They will work diligently to treat unwanted situations, always with a smile. Additionally, their well trained employees are long-term, so their familiar presence in your home is comfortable as they go right to work. Always a welcome sight to see the ‘cavalry’ arrive, ready and armed. A very good company to call for any situation as well as part of sound, routine protection for your home.” — Mary

Do you offer gopher control?
Yes, but only for regular pest control customers. We recommend combining gopher treatment with our HomeGuard plan.

What is grub control and how much does it cost?
Grubs are beetle larvae that damage lawns. Treatments start at ~$200/year with most properties covered under this price.

What does a termite inspection include?
A free termite inspection is included with HomeGuard plans. It involves a thorough risk assessment, checking for activity, damage, and conducive conditions.

“We installed your Termite Defensive a number of years ago and have not seen even one termite since the system was installed.” — Mike

How do you notify customers about upcoming service?
We send personalized texts, emails, or calls before each visit.

How can I provide feedback or file a complaint?
Text, call, or email us anytime. We take complaints seriously and will arrange for a service manager to resolve any issues. Positive feedback is shared with your technician and team.

“Western Pest Control Rocks! The professional care, passion and work ethic from each and every member of the team was second to none – starting with their warm greeting at the door to wearing shoe covers & changing them each time they went in and out of my home (unbelievable)!! They did everything they promised: from telling me that they would be back the next day, to checking the traps they set, to spending time explaining everything in detail with great patience. This company is amazing!! Thank you for going above and beyond with such class and professionalism – qualities very rarely found in the service industry today. You saved my sanity and restored peace and calm in my home!! You are the very best!!” — Rebecca

Do you offer discounts?
Yes! We have seasonal offers, senior and veteran discounts, and referral rewards.

What if I need pest control at my new home?
Let us know you’re moving and we’ll transfer your service and apply any moving incentives.

“The team at Western Pest are impeccably thorough, helpful, and professional. They always go above and beyond the task at hand. I have a demanding schedule and they are so kind to work around it. It is always a pleasure to work with this knowledgeable team. I rate them a 20 out of 10!” — Janet

How do I refer a friend?
Refer a friend and receive a $25 gift card if they sign up. 

What are my responsibilities as a customer?
Provide safe, unobstructed access to all treatment areas and follow any preparation instructions.

How are price increases handled?
Occasionally, price adjustments are necessary due to inflation and rising costs. We absorb as much as possible and notify you in advance.

What happens if I cancel early?
If you cancel before the end of your agreement, you may need to reimburse any discounts received at initial service.

How are disputes resolved?
We aim to resolve issues through direct communication. If necessary, disputes may be handled through mediation or arbitration in Utah, or in small claims court.

“Each person I dealt with talked TO me, not AT me. As they went about their work I felt confident and assured. The effects of their work was noticeable within a day or so. No issues and I am a hard nut to please. Hire this company, you will not be sorry.” — Richard

How is my privacy protected?
Your information is kept confidential and used only for service purposes, except as required by law.

Which areas do you service?
We serve all of Southwestern Utah, including St. George, Washington, Ivins, Santa Clara, Hurricane, La Verkin, Cedar City, and more.

What pests are common in Utah?
Utah’s climate brings pests like ants, cockroaches, spiders, wasps, rodents, termites, and gophers. Our local experts tailor treatments for the region.

Do you offer commercial pest control?
Yes, we provide both residential and commercial pest control, including specialized solutions for food service, hospitality, and property management.

Is Western Pest Control part of a larger company?

No, Western Pest Control of Southern Utah is an independent, locally-owned business and is not affiliated with Western Pest Services (a Rollins company) or Western Exterminator (a Rentokil company).